FAQ

 

Answers

  • Q1:Does the trial version have some limitation in function?

    A: No, except the ripping times, the trial version is the same with the registered version.

  • Q2: Can I use your program without internet connection?
    A: Certainly, you can. Our program doesn't ask for online registration or usage.

  • Q3:Will I get a hard copy (CD) of the program I ordered
    A: No, we don't provide a CD. After purchasing, you will only get your registration code via email to activate our program. If you need a CD copy, you need pay an additional fee at $9.99 for it and you need to add "CD Shipment" to your cart.

  • Q4: Can I copy both NTSC and PAL movies?
    A: Yes. Longo DVD Copier can copy both NTSC and PAL movies, but it can't convert DVD between the two formats. That means, if the original DVD is NTSC (or PAL), the copied DVD will be NTSC (or PAL) too. If your home DVD player only support NTSC (or PAL), the copied PAL(or NTSC) DVD won't be played.?

  • Q5:Do I need other decrypter program to remove the copy protection?
    A: No. Each of our program can automatically remove copy protection. You don't need any other DVD decrypter at all. On the contrary, some DVD decrypter such as DVD43 and AnyDVD may conflict with our program. We strongly suggest you close them when using our program.

  • Q6:Why is my registration code invalid?
    A: You should input your user name and registration code exactly as what you got. I strongly recommend you copy then paste (Ctrl+C then Ctrl+V) them to the register window. Before register, please ensure you have installed the right program.

  • Q7:I lost my registration code, what can I do?
    A: Feel free to contact us by sending an email to support@longodvd.com. If you've changed your email address, please tell us the email address you used when you purchased our product.?

  • Q8:How can I upgrade my software?
    A: You need first download the latest version from download page . Then you can simply install the latest version over the older one. Doing this can retain your registration information and configurations.?Please note, you should close the old version when updating.

  • Q9:Why do I get "Code 5" error when upgrading?
    A: The problem happened because you're running the old version when installing the new version. You should first quit the old version, then just double click the setup file of the new version to upgrade.?

  • Q10:When I install the program, the windows said it was corrupted?
    A: You need download the latest version from download page. Then you can simply install the latest version over the older one. Doing this can retain your registration information and configurations.?Please note, you should close the old version when updating.

  • Q11: I got a read error message, what can I do?
    A: The read error message means the DVD has been scratched or there is a new copy protection. If you haven't installed the latest version of our software, please download it from download page and install it first. Then please check if the surface of the DVD is clean and scratch-less. Then try to rip it again and please click "yes" when our program prompt your read error occurs. If you still failed, please send us all the .ifo files of the original DVD.
    And then email the exported file to support@longodvd.com, then we'll analyze it and give you a solution as soon as possible.?

  • Q12:The program can't recognize my source DVDs, what can I do?
    A: First, make sure if your windows can recognize the disc. Browse your DVD drive, to check if the volume name of the DVD is displayed.
    Then, make sure the disc you inserted is really a DVD video disc. You may browse your DVD drive to check if there's a "VIDEO_TS" folder on it. For a normal DVD, there should be a "VIDEO_TS" folder which includes a lot of .bup, .ifo and .vob files.
    Next, check if the DVD is a standard DVD-video disc. Browse the DVD and view the VIDEO_TS folder by details mode, then capture a file list of the VIDEO_TS folder, including the name and size of each file. (you may capture the screenshot by pressing "Alt+PrtScr" on your keyboard and paste it in windows' Paint.
    Finally, click "Start"->"All Programs"->"Longo XXX"->"Export Log"(left click) to export the log file of our program, enclosing the screenshot of the file list, and then email to support@longodvd.com

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